Value Plus - Trusted Electronics Store - Crossings Republik - Reviews

Very bad staff, they are delivering wrong /old products. We booked new model but they delivered old AC MODEL. Never expected from value plus

❌ Extremely Disappointing Experience with Value Plus Retail ❌ One of the most frustrating and unprofessional experiences I've had with any retailer. I ordered an LG 1.5T Window AC (TW-Q18WUZA with Wi-Fi, as clearly advertised on the Value Plus Retail website). After making the payment, I received no confirmation message or update on delivery — despite their claim of “4-hour delivery.” No SMS, no email, nothing. Customer support was completely unhelpful and unresponsive. After multiple attempts, I was finally given the contact of the person handling online orders, whose attitude was shockingly casual and careless. He told me they don’t send confirmation messages and blamed me for not entering an email — even though their site marks email as optional! Eventually, I was directed to the nearest store, where I learned that the product I ordered does not even have Wi-Fi, contradicting what was advertised online. Even after sharing screenshots as proof, they acknowledged that the website listed wrong product details. To get the actual model with Wi-Fi, they asked me to pay an additional ₹6,000–₹8,000 — and even that wasn’t available. I had no choice but to force them to cancel the order. ⚠️ Key Issues: Misleading product details on the website No order confirmation post-payment Unresponsive and rude customer service Attempt to upsell and ask for more money for the product I originally paid for The Entire day after Payment from morning 6 PM till Evening, I was struggling to get in touch with the Customer Support and than you expect everything from the customer that customer understand your faults.

These people are cheating and making fool to their customers,we booked LG AC 2025 latest model but they sent old model of 2023 ,we requested them to replace it but they forced us to use this one only , really sad for us.

Excellent staff. Mind blowing services Must try👌🏼 Thank u Jitender👍🏻

I liked the store

Very bad service, I have received defective product and despite being in warranty and multiple followup they are not ready to replace or fix the issue ..i have recieved 2/4 defective electronics product purchased from value plus

Pathetic service, I have been promised for a same day installation of geyser, I waited whole day at home, now I am following up with these duffers.

Very nice experience from value plus on purchasing washing machine L G brand top loading. Not only this after sales service is super .

Jatin ji has explained me about the product on phone, all possible choices. He is the best sales person. My queries were solved. Best service he gave me. Thank you Value plus Jatin ji of crossings republic branch

Good communication, good staff, best electronic shop ever.

Awesome experience in Valuepus store.